RETURNS & EXCHANGES

OUR POLICY AT A GLANCE

• NO RETURNS accepted

• EXCHANGES accepted within 7 days of confirmed delivery

• Custom and personalized pieces are FINAL SALE — no exceptions

• Items must be unworn, undamaged, and in original packaging to qualify

HOW TO REQUEST AN EXCHANGE

• Contact us within 7 days of delivery at orders@mimaforever.com

• Include your order number, the item you received, and the item you would like to exchange for

• We will respond within 2–3 business days with exchange instructions

• Ship your item back to us — customer is responsible for return shipping costs

• Once we receive and inspect the item your exchange piece will ship out promptly

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective please contact us within 48 hours of delivery with photos of the damage. We will make it right at absolutely no cost to you — whether that means repairing, replacing or exchanging your piece. Your happiness is our priority!

CUSTOM & PERSONALIZED PIECES
Custom and personalized orders including monogram, name, birthstone, and made-to-order pieces are FINAL SALE and cannot be exchanged or returned under any circumstances. These pieces are made specifically and uniquely for you so please review all details carefully before submitting your order. If you have any questions about a custom order before purchasing please reach out first — we are happy to help!

WHAT QUALIFIES FOR AN EXCHANGE

• Item must be in original unworn condition

• Item must be in original packaging

• Exchange must be requested within 7 days of confirmed USPS delivery

• Item must not be a custom or personalized piece

WHAT DOES NOT QUALIFY FOR AN EXCHANGE

• Items requested after 7 days of confirmed delivery

• Worn, damaged or altered items

• Custom, personalized or made-to-order pieces

• Items without original packaging

WRONG ITEM RECEIVED
If you receive the wrong item please contact us immediately at orders@mimaforever.com with your order number and a photo of what you received. We will ship the correct item to you right away at no cost!

QUESTIONS?
We want you to love your Mima Forever piece! If you have any questions or concerns before or after your purchase, please don't hesitate to reach out.
Email: orders@mimaforever.com
Website: www.mimaforever.com

Effective Date: August 1, 2026

At Mima Forever every piece is uniquely handmade with love and attention to detail. Because of the handmade nature of our jewelry we do not accept returns. However, your satisfaction means everything to us and we are happy to offer exchanges!